Please send us a screenshot of this menu. Open up "universal serial bus controllers" If this still doesn't work, please send the following information to Support: If you are using a USB HUB, please try connecting the dongle directly to the computer.Check that you have the latest/correct modem drivers installed.Check your Modem settings in the LeadDesk Set Up application.Check your modem is plugged in to your computer (green light should flash on your dongle). If you have uninstalled a pre-installed driver, it will be automatically downloaded once your computer is connected to the Internet.Now the latest Huawei drivers are available and Windows will use those when the Huawei modem is plugged to the USB port.įor agents using the LeadDesk Application for Windows "modem not found" is a common error: (If you have a E160 model please restart your PC).Do not use this script in this step unless you are having issues with device manager showing old driver being used after completing all the setup steps) (In case if "devcon.exe dp_enum" is still showing Huawei INF being present at the system DriverRemove.bat script can be used to remove ALL Huawei provided drivers. If you have not installed HUAWEI PC Manager, click here to download it. Open HUAWEI PC Manager and click Drivers to update the official drivers. This should remove all installed Huawei modem drivers from OS. Method 1: Using HUAWEI PC Manager Recommended. This will remove all installed Huawei devices from OS First you need to clean up all the old Huawei drivers: from your Windows Control Panel, please check that you don't have "Mobilepartner", "Mobiililaajakaista" or "Huawei modem" software installed.Should you run into any problems with the dongle, please follow these steps: 4G performance is limited to 150Mbps DL, 50Mbps UL, while WiFi only supports up to 72 Mbps using 802.11n 2.4GHz WiFi. On USB Dongle tab: insert your SIM cards pin code. It’s a 3-in-1 device that works as a 4G USB dongle connected to a PC or laptop, a 4G USB WiFi cellular router/hotspot, and a USB flash drive when adding a MicroSD card.On General tab: select "Local USB Dongle".Open the folder that you just extracted the files from.Extract the files from "Huawei_6.00.02.00.zip" to a new folder.If you are starting to use LeadDesk as an agent and you're going to use a USB dongle, please follow the following steps: This article contains information on how to set up your USB dongle (modem) and how to troubleshoot with it when it's not working.
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